Booking Agent (M/W)

Disocver the spirit of Fauchon l'Hôtel Paris

JOB DESCRIPTION

You will be the ambassador of the image of our hotel by providing a personalized welcome to our customers

You will welcome the customers by respecting the standards of the Hotel

You will guide customers while anticipating their needs

You will deal in a personalized way all the requests of reservation by advising the customers and anticipating their needs

You will need to be familiar with the hotel and its services, the different categories of rooms or suites and what characterizes them and will have to fulfill the requests.

You will take care of individual and group bookings

You will monitor and control all reservations

You will manage the sales to optimize the occupation in accordance with the yield management policy of the hotel

You will have to make an administrative follow-up of the different requests: to treat the correspondences

You will ensure the proper follow-up of the different tasks to be performed during a shift and will need to be informed of the latest updates within the service.

 

REQUIRED PROFILE

  • Experience as a reservation agent required in a similar institution
  • BTS Hospitality or desired equivalent or university training
  • English required. Mastering a 3rd language would be a plus
  • Mastery of office tools

 

REQUIRED QUALITIES

  • Good diction
  • Good team spirit
  • Excellent presentation
  • Good interpersonal skills
  • Organizational qualities
  • Responsive with a sense of priorities in the face of constraints encountered

Thank you for completing this application form.

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