Booking Agent (M/W)
You will be the ambassador of the image of our hotel by providing a personalized welcome to our customers
You will welcome the customers by respecting the standards of the Hotel
You will guide customers while anticipating their needs
You will deal in a personalized way all the requests of reservation by advising the customers and anticipating their needs
You will need to be familiar with the hotel and its services, the different categories of rooms or suites and what characterizes them and will have to fulfill the requests.
You will take care of individual and group bookings
You will monitor and control all reservations
You will manage the sales to optimize the occupation in accordance with the yield management policy of the hotel
You will have to make an administrative follow-up of the different requests: to treat the correspondences
You will ensure the proper follow-up of the different tasks to be performed during a shift and will need to be informed of the latest updates within the service.
- Experience as a reservation agent required in a similar institution
- BTS Hospitality or desired equivalent or university training
- English required. Mastering a 3rd language would be a plus
- Mastery of office tools
- Good diction
- Good team spirit
- Excellent presentation
- Good interpersonal skills
- Organizational qualities
- Responsive with a sense of priorities in the face of constraints encountered
Thank you for completing this application form.
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